Undesign to Redesign: Leading Change in Healthcare with Chenny Xia

Chenny Xia is an award-winning entrepreneur, designer, technologist, and CEO of Gotcare. After working within the healthcare industry and at multiple innovation consultancies for over a decade, Chenny realised that there needed to be changes made within the healthcare system to better support its workers. This led to her co-founding Gotcare, a health tech company that is transforming in-home healthcare across Canada.

Chenny invites us to examine the broader challenge we face as a society: our relationship with care and caregiving. Specifically, as a society, we don’t value care work the same way we value revenue-generating work.

We explore the shifts in caregiving, the impact of moving from relationship-based care model to a very transactional-based care model and the questions we can ask to bring care and relationship back into focus.

“In order for us to help unburden people from the weight of the system, we need to change a part of the system and be very strategic about how we’re intervening.”

The Gotcare team are passionate about creating a more equitable healthcare system, and are dedicated to making that change one step at a time. They focus on people first, providing personalised care to people they serve and livable wages to their care providers

Join us as Chenny speaks about the importance of believing in the core of what you do, how care plays a crucial part in bringing people together for change, turning past trauma into strength, and the importance of authentic leadership.

Some of the insights we cover are:

  • Making big change starts with making one decision and just doing it. Make the change and the rest of the business will work around this change.
  • Reapplying existing technology in new ways to foster a wave of change.
  • Getting clear on what you care about with the change you want to make and personally committing to make it happen.
  • Building a solid core of beliefs to attract and support business growth.
  • Focus on what you can do, not what you can’t do.
  • Transforming past trauma into present strength.
  • Power of generative, authentic leadership in empowering employees.
  • Creating a sanctuary for yourself to re-energize. 

To learn more about Gotcare, visit www.gotcare.ca.

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